Home Travel agency Akasa Air Suffers Mega Data Breach and Shares Details with Government Agency

Akasa Air Suffers Mega Data Breach and Shares Details with Government Agency


Akasa Air suffered a mega data breach involving personal data of its passengers on August 25, the Indian domestic airliner informed the Computer Emergency Response Team India (CERT-In) team. . Akasa Air said it informed CERT-In that passenger details such as name, gender, phone number and email ids had been leaked.

“This is to inform you that a temporary technical configuration error related to our login and registration service was reported on Thursday, August 25, 2022,” Akasa Air said in a letter.

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However, he said no confidential passenger details, such as travel records or payment information, were exposed in the leak.

The airline claimed to have reported the data breach to CERT-In itself. The security agency is likely to conduct a full investigation to delve into the depths of the incident.

“We reported the incident to CERT-In (which is the government-authorized nodal agency responsible for handling incidents of this nature). Despite having extensive protocols in place to prevent incidents of this nature, we have undertaken additional reviews to ensure that the security of all of our systems is further strengthened,” the above post read.

Besides the CERT-In notification, Akasa Air also sent emails on Saturday and Sunday to its passengers who had registered with the airline and shared their personal data.

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“At Akasa Air, system security and the protection of customer information are paramount, and our goal is to always provide a secure and reliable customer experience. We are continually strengthening our systems, including working with experts and the research community, to make sure they are sturdy,” he said. We sincerely apologize for any inconvenience caused as a result of this incident,” the airliner added in Sunday’s post.

Previously, the login and registration services were stopped by Air Akasa during the breach period, but they have resumed to be available to new users.