Home Traveling guide Government partners with Scope on Disabled Persons Passenger Charter charity

Government partners with Scope on Disabled Persons Passenger Charter charity


  • charter to help all passengers travel with confidence as we rebuild fairer
  • a one-stop-shop for advice for disabled passengers traveling by road and rail
  • updated expert advice on tactile surfacing and inclusive mobility was also launched

The government has partnered with the disability charity Scope to develop a new passenger charter for people with disabilities for buses, coaches, taxis, private rental vehicles and trains.

Clearly explaining their rights, the charter will improve travel for people with disabilities by allowing them to travel more easily and with confidence.

It will bring together a wealth of information for passengers with disabilities traveling through England and advice for passengers on what to do when things don’t go as planned.

The charter follows the unveiling of the government’s National Disability Strategy last year – a series of initiatives to improve journeys for people with disabilities, including:

  • an accessibility audit of all stations
  • Clearer audio and visual announcements on buses
  • introduce legislation for taxis and private rental vehicles in Parliament
  • £ 1million to improve access to seaports

Wendy Morton, Minister of Accessibility, said:

I am delighted that we are partnering with Scope to develop a charter for disabled passengers that will help build confidence in our road and rail network.

This practical guide will bring together the rights of passengers with disabilities so that they understand how they can get from point A to point B with the dignity and ease they deserve.

Scope research suggests that passengers who travel frequently are faced with a plethora of documents about their rights, which can be unclear. On the basis of this feedback, the charter will bring together existing information for passengers and centralize it in a consistent and easy-to-use format.

Once developed, it will be published online, providing a one-stop-shop for passenger rights and complaints procedures.

Mark Hodgkinson, CEO of Scope, said:

We are delighted to be working with the Department of Transport to develop a Passenger Charter. Thousands of Scope supporters have backed calls for this vital step towards transforming a system that sometimes makes travel unnecessarily difficult, if not impossible, if you have a disability.

Public transport should be accessible to all and this charter will help passengers with disabilities better understand their rights, the standards they should expect across the network and how to hold providers to account if something goes wrong.

As part of our commitment to rebuild more just, the government also updated today (January 10, 2022) its Use of tactile surfaces and its Guide to good practices for access to pedestrian and transport infrastructure. The guide has been amended following research and stakeholder engagement to include the latest standards.

It will support the construction of accessible pedestrian and transport infrastructure while ensuring that public spaces are open to all.

This government is committed to making our transportation network more inclusive and to making it easier for people with disabilities to travel. Today we are also releasing the first report to assess progress against our inclusive transport strategy. Incorporating testimonials from people with disabilities about their transportation experiences, this report will help shape future changes and build a more just system for all.