Swiss International Air Lines has agreed to offer travel agents thank you payments of 10 CHF ($10) for flights canceled from its schedule this summer.
This content was published on September 26, 2022 – 12:32
SWISS was forced to cut around 2% of its scheduled flights over the summer months as it did not have enough staff to meet renewed travel demand as the coronavirus lockdowns ended.
In June, SWISS said around 10,000 passengers would be directly affected by the cancellations, while around 20,000 more would be offered alternative options.
Some of these flights were booked through travel agencies, prompting claims for compensation. On Monday, the airline said it had found a solution with the Swiss Travel Association.
The CHF 10 payments do not constitute compensation but are a thank you for the extra work caused by the cancellations, SWISS said.
“Of a total of more than 190,000 flights in the summer schedule, 994 flights booked through partner travel agencies were affected by cancellations or delays,” the airline told Keystone-SDA.
SWISS later announcedExternal link that more flights this fall would be affected by staff shortages. Normal operations are not expected to resume until next year, when new recruits can be found and trained.
Critics have accused SWISS management of miscalculating the situation after initially announcing 780 redundancies last year but then had to revise the figure to 550.
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