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Travel Manager – Robert Q Travel



The successful Travel Manager will be a professional industry leader who has a strong knowledge of travel products and tour packages and who has demonstrated the ability to motivate and encourage a small team of Travel Advisors to exceed goals and targets. strategic sales results. The individual will share a passion for travel, leadership, customer excellence and creatively tailor travel packages to meet customer needs and expectations.

The Travel Advisor Manager will support the day-to-day operations of the branch and ensure exceptional quality and the highest level of sales and service excellence is achieved by aligning with Robert Q The core values ​​of travel. You will maintain and grow existing business while seeking and securing new opportunities for sales growth. As a mentor, you will coach, train and support your staff to achieve the desired results.

Status: Full time (37.5 hours per week)

Hours of work: Flexible schedule based on operational needs

Salary: Remuneration according to experience

Roles and responsibilities:

  • Develop strategies to train, coach and motivate travel counselors to meet or exceed their goals and ensure the profitability of the business
  • Provide travel information to customers regarding destinations, transportation and accommodation options, and travel costs, and recommend appropriate products
  • Plan and organize vacation trips for individuals or groups
  • Make transportation and accommodation reservations
  • Sell ​​single fare tickets and travel packages to customers
  • Promote particular destinations, tour packages and other travel services
  • Investigate new travel destinations, hotels and other facilities and attractions
  • Provide travel advice regarding tourist attractions, foreign currencies, customs, languages ​​and travel safety.
  • Participate in familiarization tours to new destinations
  • Liaise with travel partners including airlines and hotels
  • Manage customer requests in a timely manner with the goal of exceeding their expectations
  • Ensure the smooth running and efficiency of the business
  • Ensures that all TICO guidelines and regulations are followed
  • Handles external and internal customer service issues in a timely manner


  • 2-4 years of effective management and supervisory experience (preferred)
  • 1 to 3 years of experience in travel agency, tourism, hospitality and sales
  • TICO certified with a background in the travel and hospitality industry
  • Knowledge of ITC, FIT, Cruise, Group products, travel trends and tailored vacations
  • Enthusiastic individual who is versatile with effective communication and promotion skills
  • Superior customer service, proven ability to foster a positive team and provide strong leadership
  • Organized, detail-oriented, and innovative with a desire to encourage and foster the success of others
  • Confident and motivated professional
  • Demonstrated ability to handle difficult situations and exceed sales targets
  • Advanced computer skills
  • Demonstrated commitment to Robert Qthe core values ​​of
  • Proven presence and punctuality

    Robert Q Travel Inc. is an equal opportunity employer that celebrates diversity and is committed to fostering an inclusive work environment for all employees. Applicants should contact Robert Q if they need accommodation during the application process.

Please apply before June 11, 2022. Send your CV and cover letter here: [email protected]