Travel Manager – WOODSTOCK ONTARIO
The successful Travel Manager will be a professional industry leader who has a strong knowledge of travel products and tour packages and who has demonstrated the ability to motivate and encourage a small team of Travel Advisors to exceed goals and targets. strategic sales results. The individual will share a passion for travel, leadership, customer excellence and creatively tailor travel packages to meet customer needs and expectations.
The Travel Advisor Manager will support the day-to-day operations of the branch and ensure exceptional quality and the highest level of sales and service excellence is achieved by aligning with Robert Q The core values of travel. You will maintain and grow existing business while seeking and securing new opportunities for sales growth. As a mentor, you will coach, train and support your staff to achieve the desired results.
Status: Full time (37.5 hours per week)
Hours of work: Flexible schedule based on operational needs
Salary: Remuneration according to experience
Roles and responsibilities:
- Develop strategies to train, coach and motivate travel counselors to meet or exceed their goals and ensure the profitability of the business
- Provide travel information to customers regarding destinations, transportation and accommodation options, and travel costs, and recommend appropriate products
- Plan and organize vacation trips for individuals or groups
- Make transportation and accommodation reservations
- Sell single fare tickets and travel packages to customers
- Promote particular destinations, tour packages and other travel services
- Investigate new travel destinations, hotels and other facilities and attractions
- Provide travel advice regarding tourist attractions, foreign currencies, customs, languages and travel safety.
- Participate in familiarization tours to new destinations
- Liaise with travel partners including airlines and hotels
- Manage customer requests in a timely manner with the goal of exceeding their expectations
- Ensure the smooth running and efficiency of the business
- Ensures that all TICO guidelines and regulations are followed
- Handles external and internal customer service issues in a timely manner
Qualifications:
- 2-4 years of effective management and supervisory experience (preferred)
- 1 to 3 years of experience in travel agency, tourism, hospitality and sales
- TICO certified with a background in the travel and hospitality industry
- Knowledge of ITC, FIT, Cruise, Group products, travel trends and tailored vacations
- Enthusiastic individual who is versatile with effective communication and promotion skills
- Superior customer service, proven ability to foster a positive team and provide strong leadership
- Organized, detail-oriented, and innovative with a desire to encourage and foster the success of others
- Confident and motivated professional
- Demonstrated ability to handle difficult situations and exceed sales targets
- Advanced computer skills
- Demonstrated commitment to Robert Qthe core values of
- Proven presence and punctuality
Robert Q Travel Inc. is an equal opportunity employer that celebrates diversity and is committed to fostering an inclusive work environment for all employees. Applicants should contact Robert Q if they need accommodation during the application process.
Please apply before June 11, 2022. Send your CV and cover letter here: [email protected]